But just as Doug rejoices
at the position he believes is his, Richard Welhner (John C. Reilly)
transfers to the store from Canada. Richard is secretly recovering
from a drug and alcohol problem, but he has an outstanding service
record that presents Doug with some serious competition for the
new Manager spot. With the pressure of trying to outperform his
rival, Doug ends up sinking further and further into stress-filled
delirium – as does Richard, who must break all the rules to
compete for the big promotion.
It is the exploitation of extremely pathetic characters and situations
(perhaps both familiar and average for some) that makes The Promotion
so funny. Nearly everyone can relate to the depressingly helpless
customer service situations that Doug and Richard must contend
with, as well as the stresses of performing for a boss or standing
up to troublesome shoppers. The nightmarish episodes at Donaldson’s
are relative to almost every job, and they are all handled with
cynical accuracy. Not every joke is extraordinary, but never does
the film miss a beat, even with the briefer moments of humor.
From painfully long moments of silence under the scrutiny of an
executive or battling unruly gangs in a perilous parking lot,
every shenanigan is oddly satisfying.
With a few random flashback moments similar to a live action
version of Family Guy, and the steady deterioration of the lead
characters under pounds of stress, The Promotion revels in political
incorrectness and the mockery of professionalism. Imaginative
cursing, tragic misunderstandings and the hilarious self-help
tapes Welhner depends on, all tumble together to create a film
that dryly parodies every mishap that can happen in retail. The
humor occasionally falls back on extreme immaturity or mawkish
verbal vulgarities, but remains downright funny at all the right
moments. The Promotion is an immensely enjoyable film for anyone
who’s ever had a retail job… or any job for that matter.
- Mike Massie